Terms & Conditions

By accessing or using the Service, booking an appointment, or signing up for a Membership or Credit Package, you agree to be bound by these Terms (“Terms”, “Terms and Conditions”). If you disagree with any part of these Terms, you may not use the Service.

Hanbury Health MK Limited, trading as Hanbury Health (“we”, “us”, “our”), operates www.hanbury.health. Our registered office is at 10 Western Road, Romford, Essex, RM1 3JT, and our email address is info@hanbury.health. Our company registration number is 17185309 and our ICO registration number is ZC194698. Full company and regulatory registration details are set out in our Privacy Notice.

Our website and services are intended for people resident in the United Kingdom. By placing a booking or joining a Membership, you confirm that you are legally capable of entering into a binding contract, are at least 18 years old, and are resident in, and accessing the Service from, the United Kingdom.

The Service and its original content, features and functionality are and will remain the exclusive property of Hanbury Health MK Limited and its licensors, and are protected by copyright, trademark and other laws of the United Kingdom and other countries. Class- and session-specific intellectual property terms are set out in Part B.

Our Service may contain links to third-party websites or services that we do not own or control. We have no control over, and no responsibility for, the content, privacy policies or practices of any third-party websites or services, and we are not liable for any damage or loss caused or alleged to be caused by, or in connection with, your use of or reliance on such content, goods or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party website or service you visit.

Your use of the Service is at your own risk. The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components.

Without limiting the general disclaimer above, and except as set out in Part A or Part B, we are not liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from or connected with your use of the Service or these Terms, however caused, even if we have been advised of the possibility of such loss. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded or limited.

We process your personal data, including any health data you share with us, in accordance with UK GDPR. Please read our Privacy Notice and Cookie Policy , available at hanbury.health/privacy-policy and hanbury.health/cookie-policy, which form part of these Terms. Part A sets out additional detail on how we use health data collected for physiotherapy and clinical purposes.

We may update or replace these Terms at any time. Where a change is material, we will try to give at least 30 days’ notice before it takes effect, and where you hold an active Membership or Credit Package we will notify you by email. Continuing to use the Service, or continuing your Membership, after a change takes effect means you accept the revised Terms. If you do not agree to the new Terms, you must stop using the Service, and if you hold a Membership you may cancel it in accordance with Part B.

You agree that our communications with you will mainly be electronic, by email, and by notices posted on our site. This satisfies any legal requirement that such communications be in writing, and does not affect your statutory rights.

Notices to us should be sent to: Directors, Hanbury Health MK Limited, 10 Western Road, Romford, Essex, RM1 3JT, or by email to info@hanbury.health. We will send notices to the email address you give us. A notice is treated as received 24 hours after an email is sent, or three days after a letter is posted.

We are not liable for any failure or delay in performing our obligations under these Terms that is caused by events outside our reasonable control.

You may not transfer, assign or otherwise dispose of your rights or obligations under these Terms without our prior written consent. We may transfer, assign, sub-contract or otherwise dispose of our rights or obligations under these Terms at any time.

If we do not insist at any time that you perform any of your obligations under these Terms, or do not enforce any of our rights against you, that does not mean we have waived our rights, and does not mean you no longer have to comply with those obligations. A waiver by us of any default is not a waiver of any later default, and is only effective if we confirm it to you in writing.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as removed to that extent, and the remaining provisions will continue to apply in full.

These Terms, together with our Privacy Notice, Cookie Policy, and any document expressly referred to in them, represent the entire agreement between us in relation to their subject matter, and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. Nothing in this clause limits or excludes liability for fraud.

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us at info@hanbury.health.

We are usually happy to invoice health insurers with whom we are contracted, although this does not affect your liability, you remain responsible for payment of our fees in full. To use this service, you will need to give us your insurance membership/policy number, policy renewal date and a valid pre-authorisation code. We will also need your credit or debit card details before your appointment, which will be stored via our PCI-compliant payment provider, Square. We are unable to provide treatment unless you provide card details and agree to these Terms.

Even if you have health insurance, it may not cover all our fees and expenses, some treatments or items may not be covered, or there may be an excess payable. You must pay any balance your insurer does not cover. If your insurer tells us you have an excess, that your policy funds are exhausted, or that they will not pay outstanding fees in full for any reason, we will charge these fees directly to the card on file. If your insurer operates a ‘Cost Share’ arrangement with you, we will take this payment from the card details you provide as soon as we are notified of the arrangement, and on the day of each subsequent appointment, emailing you a receipt each time. If your insurer has not paid us in full within 30 days and our agreement with them does not set out terms for delayed payment, we will require payment from you directly and may debit your card accordingly; we will give you a receipt so you can reclaim this from your insurer, and you should contact your insurer directly with any questions about your claim.

If you are not covered by an insurer we invoice directly, or you are paying for your own appointment, you must pay the full cost of your treatment in advance of each appointment, we are unable to provide treatment otherwise. Payment can only be made by credit or debit card; we do not accept cash or cheque. We will give you a receipt so you can reclaim this from your insurer if applicable.

We charge interest on late payments at 2% a year over the Bank of England base rate, and you are liable for the reasonable costs of collecting or enforcing payment from you. We may cancel or suspend treatment if fees and expenses are not paid in full when due.

We need at least 24 hours’ notice if you need to cancel or amend an appointment, including Strength & Conditioning appointments. Appointments cancelled within 24 hours are charged at full value and cannot be submitted to your insurer.

We may occasionally refer you to a third party for further treatment or imaging. We will send them a referral letter, and you are responsible for arranging your own appointment with them. You are bound by that third party’s own terms and conditions, and we have no liability in relation to them.

Many medical and therapeutic problems, procedures and treatments can be confusing. It’s important that you understand our diagnosis and recommendations, and the procedures, treatments and their likely effects , please ask if you’re uncertain about anything or would like more information. You must tell us about anything that could affect your treatment or our diagnosis. Unless you tell us otherwise, we will send a copy of correspondence to your GP, and where you are covered by health insurance, we may share medical information with your insurer.

We handle your medical records in accordance with UK GDPR. Your records are stored electronically and accessed only by authorised personnel. We may disclose them to health professionals, including your GP, and to third parties who need access to provide healthcare services to you (for example, imaging providers). We may use your medical information on a strictly anonymous basis for teaching, research and audit.

Medical information relating to you is “special category data” under UK GDPR. In addition to having a lawful basis for processing this data, we must satisfy a separate condition for processing special category data, we rely on performance of our contract with you as our lawful basis, and on the provision of healthcare as our special-category condition. See our Privacy Notice at hanbury.health/privacy-policy for more detail, and feel free to ask us about data protection, your health records, or your related rights at any time.

We do not accept liability for loss of, or damage to, your personal possessions while at Hanbury Health, unless the loss or damage is proved to have been caused by one of our employees. We do not accept liability for death or personal injury unless it is proved to have been caused by the negligent act or omission of Hanbury Health MK Limited or its employees. Your statutory rights are not affected.

We offer grouped pricing for certain services and programmes (“Packs”). If you purchase a Pack from us, the following applies:

• The total cost of a Pack must be paid in advance of using the sessions/appointments.
• A purchased Pack must be used for the services agreed at the time of purchase.
• The discount gained with a Pack cannot be combined with any other offer.
• Each Pack is personal to you, non-transferable, and cannot be used by, gifted to, or given to another person.
• A Pack must be used in full within 1 year of purchase, unless we specify otherwise; any unused sessions or amount expire after that date.
• Packs are non-refundable, including any amount or sessions that have expired unused.
• “Used” means both booking and delivery of a session or appointment included in the Pack.
• We may change, remove or discontinue offers and promotions, including Packs and the services included in them.
• Pack prices are final and non-negotiable.

We currently offer the following levels of Membership and Credit Packages:

• Mat Classes: Flow:Unltd, Flow:8, Flow:5, Flex:10, Flex:5
• Reformer Classes: re:form4, re:form8, re:form12, re:flex10, re:flex5
• Credit Memberships: Start, Build, Progress, Integrate, Perform
• Credit Packs: Essential, Flex, Premium
• Private Sessions: Refine Membership, Restore Membership, Transform Membership

By applying for a Membership or Credit Package, you agree to these Terms, which apply from the point your application is accepted, either when we email you a purchase receipt, when you sign up in person, or, if you have not signed, from your first attended session.

We may refuse any Membership at our discretion, without needing to give a reason. Your Membership continues until it is terminated in accordance with clause B10 below.

You must keep your account details and password confidential, and tell us immediately if you become aware of any unauthorised use of your account. You are responsible for any claims, damages, losses, costs or expenses (including reasonable professional fees) arising from unauthorised use of your account.

Where any online materials form part of your Membership, they are hosted on third-party secure servers. We take reasonable steps to keep this content available throughout your Membership, but we have no liability if content is unavailable, corrupted, deleted, or not stored, for any reason.

The materials we provide as part of your Membership are training and guidance only, they are not advice or a recommendation, and we cannot advise on your individual circumstances.

We warrant that your Membership is of satisfactory quality and reasonably fit for the purpose for which you purchased it. Beyond this, all other warranties and representations are excluded to the fullest extent the law allows, because your results depend on factors outside our control, we do not guarantee any particular outcome. We will try to keep the information we provide accurate and up to date, but we are not liable for claims arising from information that turns out to be inaccurate or out of date.

We are not medical professionals and cannot advise you on whether to join a class. If you have any concerns about your health and taking part in a session, please consult your doctor or another medical professional first. Tell us at the outset about any medical condition or concern you have about taking part. If we have concerns about your health or ability to take part, we may ask you to leave the class. By taking part, you accept that you do so voluntarily, and that there is a risk of personal injury or illness.

You must wear attire suitable for your session, as advised on our website, we may ask you to leave a session if you do not. You may not: smoke anywhere on the premises; use a mobile phone during a session; bring children under 12 to a session; bring animals onto the premises (other than guide dogs); bring food or drink other than water; take part under the influence of alcohol or drugs; or disrupt our sessions in any way.

Sessions typically run between 10 and 90 minutes depending on type and style. Group sessions run at the times set out in our schedule on our website; we may change our timetable, sessions or venues, and will give as much notice as possible, but we are not liable to refund you because of such a change. We may also change the instructor or practitioner for a class or recovery service without notice.

Please keep your email address and contact details up to date, let us know at info@hanbury.health if anything changes. We may post revised timetables on our website, so please check it regularly. Sessions take place at 4 Shenley Pavilions, Chalkdell Drive, Shenley Wood, Milton Keynes MK5 6LB unless we tell you otherwise.

Please arrive in good time, if you’re joining a livestream, log in and access the platform before the start of the class. If you arrive late, we may not be able to admit you, extend the session past its scheduled end time, or offer a refund. You may not give your place in a session to someone else.

We may ask you to complete a questionnaire before your first session and at other times, please answer honestly and completely, as we rely on this to plan your sessions. Places are subject to availability: priority booking is given to members on a recurring Autopay Membership, then places are allocated first come, first served. If you don’t follow our reasonable instructions, or we consider you are disrupting a session, we may ask you to leave without a refund.

You may cancel a session without charge if you give us at least 2 hours’ notice for a group session, or 24 hours’ notice for a recovery session booking. Cancel by emailing info@hanbury.health or through the online booking system. If you give less notice than this, or miss the session, you will be charged in full.

Prices are as quoted on our website from time to time, except in cases of obvious error, and may change at any time, we will give you at least 30 days’ notice before any change to your Membership price, and you may cancel your Membership under clause B10 if you do not want to continue. Payment for sessions and packages must be made by credit card, debit card or bank transfer.

We may offer a free initial session at certain times of year; after that, we will charge a package or Membership fee per class, including VAT where applicable, payable in advance. If payment is not received in cleared funds before the session, we will not carry out a 1:1 session, or you may not attend a group session.

We may charge for blocks of sessions in advance, and may require that they are used within a set period or they will expire without a refund. Except as set out in clauses B10 and B11, all payments are non-refundable.

You have a legal right to cancel a new Membership or Programme within 14 days of agreeing to it. We may begin providing services before this period ends; if you cancel after we’ve started, you agree to pay for the costs we’ve reasonably incurred in starting; if we’ve provided the service in full before the 14 days are up, your right to cancel ends. If you cancel before we’ve started, and you’ve paid in advance for services not yet provided, we will refund that amount. To cancel within this period, email us at info@hanbury.health.

Your Membership or Programme continues until it expires, or, for Monthly Autopay Memberships, until it is cancelled, except for any Terms that are stated to survive termination. After the initial 3-month Membership term, you may cancel at any time by giving 30 days’ notice by email to info@hanbury.health; no refunds are given for cancellation after the initial term.

Either of us may end the Contract with immediate effect, on written notice, if the other seriously or repeatedly breaches these Terms; becomes insolvent, bankrupt, or subject to similar proceedings; ceases trading; or commits fraud, dishonesty, or acts in a way that seriously damages the other’s interests or reputation.

On or before the date your Membership ends, you must pay any unpaid fees or other sums due under these Terms, including any remaining instalments, regardless of when the Contract ends. Ending the Contract does not affect either of our accrued rights, remedies, obligations or liabilities as at that date, including the right to claim damages for an earlier breach. A delay by us in exercising our right to end the Contract is not a waiver of that right. Any clause meant to continue after the Contract ends will do so.

After the initial 14-day cancellation period, we only offer refunds in limited circumstances, at our discretion. Where we do refund you, we will usually use the same payment method you originally used.

We own or hold a licence to all intellectual property rights in the materials and content we use in our classes. Nothing in these Terms transfers ownership of that intellectual property to you or anyone else. You may not copy, reproduce, publish, share, sell, or otherwise make available to a third party any content or material we use in our classes. We grant you a limited, non-exclusive, non-transferable licence to use that content only for the purpose the class was provided for, and we may revoke this licence at any time.

You may not make audio or video recordings of any part of our classes without our prior written consent. We may record all or part of a session, and by attending you authorise us to use your image and voice in such recordings, and to use those recordings in any way we consider appropriate, without payment or further consent. This clause continues to apply after your Membership ends.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

We will provide our services with reasonable care, skill and ability; beyond this, all other warranties and representations are excluded to the fullest extent the law allows. You must tell us about any medical condition that could affect your ability to take part safely.

We are not liable for loss of profits, loss of business, loss of goodwill, loss of anticipated savings, loss or corruption of data, or any special, indirect or consequential loss arising from you entering into this agreement. Our total liability to you, in contract, tort (including negligence), misrepresentation or otherwise, is limited to the total amount you paid us for classes in the 12 months before any claim.

This Contract is the entire agreement between us about your Membership, and replaces any earlier arrangement or understanding between us on the same subject. Neither of us has relied on anything said or promised outside what’s written in this Contract. This clause continues to apply after your Membership ends.

If you bring personal belongings to a session, you are responsible for their safety, we are not liable for any loss, damage or destruction to them.